Loving and caring for your precious pets is one of our specialties!
Pet Lodge and Spa is proudly owned and operated by Bill & Sandy Metcalf, the owners of 2 rambunctious Labrador Retrievers. Bill & Sandy have had several dogs over decades of marriage and many corporate moves. They have always doted on each and every dog, often making costly investments for fences, beds, training, and veterinary care. They insist that the care given dogs while at Pet Lodge & Spa meet the standards they use for their pets.
Each employee is carefully screened before being interviewed. Once verbally interviewed, they are invited to participate in working interviews. They go through two interviews of four hours each; one during the AM shift and one during the PM shift. It is during these working interviews that each prospective employee is evaluated for the way they handle the pets at Pet Lodge, how much they pay attention to details, and how well they work together as a part of a team. They are evaluated while handling pets, feeding pets, giving medications, and on their professionalism. It is through this interview process that we have assembled a team with decades of veterinary experience, kennel management experience, as well as hands on training, breeding and showing of dogs.
The Reception Desk employees actually work in operations as well. They have been selected to work at the reception desk because they provide the utmost in customer service and because they know the pets checking in and out; therefore they are able to provide any and all details on each pet’s stay with us.
When you stop in, ask any of the Pet Lodge employees about their background and what they like the most about working at Pet Lodge. Their love for animals shines through each and every day.
"Thank you so much for taking such good care of Nugent. We spread the word to all of our Florida friends what a professional, friendly facility you run. See you next time we're in Leesburg." - Dean and Karen