Pet of the month:

 Pet Lodge and Spa Q & A

Pet of the week:

The question that counts: what sets us apart from our competition?

"It's a wonderful place to leave your furbabies for a few hours, a day, or a longer stay. Our baby comes home tired from playing with all her buddies. The staff is very friendly and the facility is very well maintained. I love having the ability of going to the website to check on our girl anytime. Thanks for all you do!" - Pam

Coby

This link contains a printable guide to use in your decision making process while choosing the right facility for your pet.

Frequently Asked Questions

How do I make a reservation?
Before we can make a reservation, we need to see that your pet is up to date on their Bordatella, Distemper & Rabies shots. We will ask you to provide us with a copy of your pet's shot records. The next step is to print a copy of our Pet Lodge & Spa Customer Agreement (the link is on our "About Us" page). Once you have filled it out, you can fax it to us at 352-224-1432 or drop it off a few days before your pet’s reservation. Vaccinations must be given by a licensed veterinarian. Also, all dogs are required to be receiving regular flea, tick and heart worm control treatments. Should your dog be staying with us at a time when this will need to be administered, be sure to bring it with you at check-in time.


How far in advance do I need to make reservations?
It depends on the time of year. For holidays, long weekends and even spring break, we fill up fast so you will need to call us as far in advance as possible. During the rest of the year, we typically can accommodate those reservations made at least 10 days to 2 weeks in advance. We do realize that emergencies happen and we will do our best to accommodate your pet on short notice.


When can I check my pet in and check them out?
We are very accommodating when it comes to check in and check out. Check in for day care and boarding begins at 7:00AM daily, including weekends. Check out can be at any time until 7:00PM, seven days a week. Should you need a later check out than 7:00PM, we ask that you pre-pay at time of check in, plus pay a nominal fee for the late check out. At that time, we will give you instructions regarding picking your pet up after 7:00PM. In all circumstances, pets must be picked up by 10:00PM. It is a very simple process designed to provide you with times convenient to your schedule. 


What are the requirements for bringing my dog in for any services?
They must be up to date on all vaccinations, and they are required to be receiving regular flea, tick and heart worm control treatments. We do not accept any un-neutered males between the ages of 6 months to 10 years. Due to the layout of our facility, the dogs must be socialized in order to stay with us; we do not accept any aggressive dogs. 


I’m boarding my pet for the first time. What should I expect?
Your pet will adjust quickly to our lodge and routines. Supervised play, regular potty breaks and lodge monitoring are all scheduled events that bring order and structure to our environment. You can do a lot to prepare your pet in the days prior to leaving them for boarding. We do highly recommend a couple of days, or even hours, of day care, just to build familiarity with their surroundings and the staff. All of our boarding guests mingle together with the day care guests, in the proper play area based on their size. When coming in for a simple few hours a day, your pet will quickly adjust to the play and fun of being with other dogs. By the time that you are ready to leave them overnight, it won't be as stressful on them. 

What is your minimum age for boarding a pet?
Our primary concern is the welfare of our guests. For this concern, the minimum boarding age for dogs is 4 months. It is generally recommended that puppies get their first round of "adult" shots at 12 weeks (including rabies), and the second round at 16 weeks. Additionally, in any kennel environment, a young pup could possibly be exposed to air-borne viruses with an immune system that isn't fully developed to fight it off. Our recommendation is to board puppies at your veterinarian's office until they have reached our minimum age requirement, or make sure that your veterinarian approves of boarding your pet. 

What is included in your boarding rate?
Your pet will have their own housing during their stay. During the day, they will be out of their housing and in supervised play with other dogs of similar size. During their entire stay, we will provide fresh water in all areas, a bed with snuggly blankets, meals per your instructions and tons of attention. We also have non-slip flooring to keep your pet from having direct contact with cement. There will be a minimum of five potty breaks between 6:00AM and 10:00PM. There will always be at least one staff employee present overnight, so your pet will never be left alone and unattended.

Can I bring bedding and toys for my pet?
Yes, you are allowed to bring your own bedding and toys. We prefer that the bedding be washable so that we can send it home clean. Many owners include a piece of clothing, such as socks or pajamas, worn by you and carrying your smell.  Many pups like to have the smell of their owner with them.

My dog is on a diet. Can I bring in my own food?
It is recommended that you bring your pet's food while staying with us. This will minimize digestive issues and will lessen the stress of their separation from you. If food is not provided, we will serve our high quality house food at the price of $1 per cup per feeding.

We have two dogs that have never been separated. Can they stay together?
Absolutely! We would not have it any other way. Depending on their size, we have several different options for them, from sharing a lodge to sharing a family room. We have various sized family lodges for multiple dogs, big and small! Any additional pet, in the same lodge, is charged at a discounted rate.

My pet requires medication and/or daily shots. Can you give them?
When you fill out our Customer Agreement, you will see that we dedicate a portion of it to medications. We will give medications per your instructions during your pet’s stay.

Is Pet Lodge and Spa air conditioned?
Our entire facility is air conditioned and has ceiling fans over the play areas. Our outdoor area is shaded for comfort during potty breaks. You will find the climate here will be just like your pet is used to at home.

Tell me about day care and what that entails?
In our facility, we have a nursery for those dogs under 10 pounds, two small dog play areas, two medium dog play areas and two large dog play areas. We also have some family accommodations for family groups. We do not leave our guests in their cabins or lodges except for meal time and overnight. During the day, they are in a common play area surrounded with toys, furniture, beds and balls. Day care and boarding guests mingle together. By the end of the day, they have simply played themselves out. You can watch your pup play on our Lodge Cams, available all throughout the website.

What about my cat? What kind of accommodations will they have?
Our kitty guests have the best spot in the facility. They have their own private room (we call it the Lion’s Den) just off of the lobby. In this room, we have 5 dens, all of which are 3 feet wide, 4 feet deep and 8 feet tall. All dens include a view of the outdoors and lots of nooks and crannies for climbing and hiding. They are even outfitted with "kitty hammocks." For those families with multiple cats, we have two dens that adjoin to give your pets a roomier experience.

What happens in the case of an emergency?
During an emergency with your pet(s), we will try to contact you at the numbers provided on your Agreement. If we are unable to reach you, we will try to contact your emergency contacts. If that fails, we will call your veterinarian for advice. If veterinarian care is necessary, we will take your pet to a veterinarian (or an emergency veterinarian clinic if it is after hours). You will be responsible for any expenses incurred during these visits.

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