Q & A

PET LODGE AND SPA Q & A

The question that counts: what sets us apart from our competition?

How do I make a reservation?

How do I make a reservation?
Before we can make a reservation, we need to see that your dog is up to date on their Bordatella, Distemper & Rabies shots. For cats, we require the FVRCP & Rabies. We will ask you to provide us with a copy of your pet's shot records. The next step is to print a copy of our Pet Lodge & Spa Customer Agreement (the link is on our "About Us" page). Once you have filled it out, you can fax it to us at 1-352-224-1432 or drop it off in order to make your pet’s reservation. Vaccinations must be given by a licensed veterinarian. Also, all dogs are required to be receiving regular flea, tick and heart worm control treatments. Should your dog be staying with us at a time when this will need to be administered, be sure to bring it with you at check-in time.
How far in advance do I need to make reservations?
It depends on the time of year. For holidays, long weekends, spring break and summer vacation, we fill up fast so you will need to call us as far in advance as possible. During the rest of the year, we typically can accommodate those reservations made at least 10 days to 2 weeks in advance. We do realize that emergencies happen and we will do our best to accommodate your pet on short notice, providing that their vaccinations are in our system & up to date.
When can I check my pet in and check them out?
We are very accommodating when it comes to check in and check out. Check in for day care and boarding begins at 7:00AM daily, Sunday begins at 9:00AM . Boarding check-in must be by 4:00PM. Check out can be at any time until 7:00PM, seven days a week for DAYCARE and 12pm for BOARDING.
What are the requirements for bringing my dog in for any services?
They must be up to date on all vaccinations, and they are required to be receiving regular flea, tick and heart worm control treatments. ALL MALES 1 YR+ MUST BE NEUTERED/FEMAILES 6 MONTHS OLD+ MUST BE SPAYED. Due to the layout of our facility, the dogs must be socialized in order to stay with us; we do not accept any aggressive dogs.
I’m boarding my pet for the first time. What should I expect?
We actually require your dog to come in for a free "meet and greet" visit (up to 2 hours). We will then evaluate your dog and make sure your pet is a good fit for Pet Lodge. Your pet will adjust quickly to our lodge and routines. Supervised play, regular potty breaks and lodge monitoring are all scheduled events that bring order and structure to our environment. You can do a lot to prepare your pet in the days prior to leaving them for boarding. We do highly recommend a couple of days, or even hours, of day care, just to build familiarity with their surroundings and the staff. All of our boarding guests mingle together with the day care guests, in the proper play area based on their size. When coming in for a simple few hours a day, your pet will quickly adjust to the play and fun of being with other dogs. By the time that you are ready to leave them overnight, it won't be as stressful on them.
What is your minimum age for boarding a pet?
Our primary concern is the welfare of our guests. For this concern, the minimum boarding age for dogs is 4 months. It is generally recommended that puppies get their first round of "adult" shots at 12 weeks (including rabies), and the second round at 16 weeks. Additionally, in any kennel environment, a young pup could possibly be exposed to air-borne viruses with an immune system that isn't fully developed to fight it off. Our recommendation is to board puppies at your veterinarian's office until they have reached our minimum age requirement, or make sure that your veterinarian approves of boarding your pet at Pet Lodge & Spa.
What is included in your boarding rate?
Your pet will have their own room based on the size of the dog. During the day, they will be out of their rooms on play yards with other dogs with good matching characteristics (dogs will be separated in different groups to keep a friendly environment, misbehaving dogs showing even little signs of aggression determined by our staff or conduct that might affect other of our guests stay, will make the dog to stay in their room. Remember dogs don’t behave the same when they are not with their owners. This is important in order to maintain the safety and peace of dogs in the play yards. Dogs showing unhealthy signs such as dysentery, vomiting, coughing or general symptoms that can affect our guests will stay in their rooms isolated if the staff determined that, this will prevent the spread of deseas in other dogs. signs of aggressiveness towards other dogs or humans will represent single staying in the room (this dogs will still go out to the big back yard for going to the bath and have some playtime) During their entire stay, we will provide fresh water in all areas, a cot with meals & treats per your instructions . the dogs will have multiple potty breaks in the big play yard going out per groups in between 6am-7pm .
Can I bring bedding and toys for my pet?
Yes, we highly recommend owners to bring bedding, also a blanket or a clothing from owners so dogs feel more in home. Even we provide a comfortable cot for dogs to sleep their own bed is always the best.
My dog is on a diet. Can I bring in my own food?
It is recommended that you bring your pet's food while staying with us. This will minimize digestive issues and will lessen the stress of their separation from you. If food is not provided, we will ser our regular house food at the price of $1 per cup per feeding.
We have two dogs that have never been separated. Can they stay together?
Absolutely! We would not have it any other way. Depending on their size, we have several different options for them, from sharing a lodge to sharing a family room. We have various sized family lodges for multiple dogs, big and small! Any additional pet, in the same lodge, is charged at a discounted rate.
Is Pet Lodge and Spa air conditioned?
Our entire facility is air conditioned and has ceiling fans over the play areas. Our outdoor area is shaded for comfort during potty breaks. You will find the climate here will be just like your pet is used to at home.
Tell me about day care and what that entails?
In our facility, we have a nursery for those dogs under 10 pounds, two small dog play areas, two medium dog play areas and two large dog play areas. We also have some family accommodations for family groups. We do not leave our guests in their cabins or lodges except for meal time and overnight. During the day, they are in a common play area surrounded with toys, furniture, beds and balls. Day care and boarding guests mingle together. By the end of the day, they have simply played themselves out. You can watch your pup play on our Lodge Cams!
Is there a chance that my pet gets a scratch, injured or Dirty during their time at Daycare or Boarding?
Yes, It can happen. Is is a Playground for dogs! All clients are allowing their pets to play at their own risk and sometimes accidents happen while playing. We always try our best to avoid any scratches or minor injuries. Some of our rules and decisions my change depending on every particular situation in order to keep all of our guests safety but as anyplace accidents can happen and we try to prevent them.